Thank you for shopping at www.womensfleecetop.com. We are committed to providing you with high-quality products and a positive shopping experience. If you are not satisfied with your order, please refer to the following Return and Refund Policy.

  1. Eligibility for Returns

We accept return requests that meet the following criteria:

The item has quality issues (e.g., damaged, defective, etc.).
You received the wrong item or an item that does not match your order.
The item is in an unused, unwashed, and undamaged condition, with its original packaging intact.

⚠️ Returns may not be accepted in the following cases:

Items that have been used or damaged by the customer.
Returns based on personal preference or subjective reasons (e.g., simply disliking the item, or size issues where there are no quality defects).
Orders for which the return request period has expired.

  1. Return Request Period

Customers must submit a return request within 14 days of receiving their order.
Requests submitted after this deadline may not be accepted.

  1. Return Process

If you wish to return an item, please follow these steps:

Contact Customer Service.
Provide your order number and a description of the issue.
Wait for Customer Service to review your request and provide return instructions.
Ship the item back as instructed.
We will process your request once our warehouse confirms receipt of the returned item.

Return Address: 134 Kent St, Charlottetown, PE C1A 8R8, Canada

  1. Refund Information

Refunds will be processed once the returned item has been reviewed and approved:

Refunds are issued to the original payment method used for the purchase.
Processing typically takes 5–10 business days (depending on the payment platform).
A confirmation notification will be sent once the refund has been successfully issued.

  1. Shipping Costs

For returns due to product quality issues or shipping errors (receiving the wrong item): We will cover the return shipping costs.
For returns due to personal reasons: The customer is responsible for the return shipping costs.

  1. Exchanges

If you wish to exchange an item (e.g., for a different size or style), please contact Customer Service first to confirm product availability.
The exchange process is similar to the return process and requires prior review and approval. 7. Non-Returnable Items

The following items are generally ineligible for return:

Items that have been used or washed
Clearance or promotional items (unless otherwise specified)
Customized items or items explicitly marked as non-returnable

  1. Delayed or Failed Refunds

If you experience a delay in receiving a refund, please first check:

Processing times for your bank or payment platform
Whether your account information is accurate

  1. Policy Updates

www.womensfleecetop.com reserves the right to update this Return and Refund Policy at any time. Any updates will take effect immediately upon being posted on this page.